Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013
From: Dipesh Regmi <[email-masked]>
To: Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vaibhav Ohri <[email-masked]>
Date: Tue, 2 Mar 2021 23:04:24 +0000

Hi Akshay,

This RVP is attempted 10 times but every time it is failed due to customer not available and customer late response. Will reattempt this today.

Best Regards,
Dipesh Regmi
+971-526246726

From: Akshay Berry <[email-masked]>
Sent: Tuesday, March 2, 2021 6:29 PM
To: Dipesh Regmi <[email-masked]>; Faraz Lohani <[email-masked]>; Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

Hi @Dipesh<mailto:[email-masked]>,

This is still not collected.

RVP RP121220001013

@Ashish Karini<mailto:[email-masked]> Please intervene as this is pending since November 2020.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 25, 2021 7:13 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

HI Team,

Our courier had connected with customer and will get it collected tomorrow.

Best Regards,
Dipesh Regmi
+971-526246726

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 25, 2021 3:55 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

Hi @Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>,

Please look into the matter as the customer is really annoyed and threatening to complain. Please call on +971561334197 to get in touch with the customer.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 25, 2021 1:29 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 25, 2021 11:49 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

External email sender, please take precaution.
Hi Jessie,

The customer has informed that his contact number: +971561334197 is working properly 24x7 and now he is asking for his refund as the collection has been pending since Dec, 2020.

The collection has been marked to Reattempt. Kindly arrange the collection on a priority.

Refund amount: AED 495.00

Thank you for your help.

Regards,
Manish

________________________________
From: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Vaibhav Ohri" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 8:53:42 PM
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

Hi Team,

Pickup was multiple times attempted but no response from customer it been failed. Will reattempt for tomorrow.

@Jessie/Akshay: Please assign the RVP as this is in cancelled status.

Best Regards,
Dipesh Regmi
+971-526246726

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 16, 2021 3:50 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

External email sender, please take precaution.
Hi Jessie,

The customer is still chasing us for the collection and getting very disappointed now as it has been pending since 12/12/2021.

Kindly assist us in getting an update on the return collection.

Thank you your help!

Regards,
Manish

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Vaibhav Ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Ashish Karini" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 13, 2021 2:21:12 PM
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]>

Kindly check and revert.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 12, 2021 1:04 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

External email sender, please take precaution.
Hi Jessie,

Can you please assist in getting collection arranged on the below case. We have marked this for reattempt again and the contact number mentioned below has been confirmed by the customer already.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 6:51:24 PM
Subject: Re: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

Hi Dipesh/Ashish,

Kindly assist in arranging the collection on the below again as per customer's request. We have marked this for reattempt already. Customer can be reached on 0561334197.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 4:39:16 PM
Subject: Re: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

Hi Dipesh,

Please be informed that the customer has reported that he had received a call however he was in bank at that moment and hence he missed the call and requested to rearrange the below collection.

The customer can be reached at 0561334197

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 January, 2021 19:04:03
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

Hi Team,

Pickup arranged today and will get it picked if customer gets connected by the driver.

Best Regards,
Dipesh Regmi
+971-526246726

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 25, 2021 1:52 PM
To: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013
Importance: High

External email sender, please take precaution.
Hi Team,

The collection still not done, However we request you to please arrange a collection ASAP.

Reattempt has been done from system.

Regards,
Fauzan

________________________________
From: "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Vaibhav Ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 3:08:40 PM
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

Hi Team,

Driver called the customer but she is not available at Home and asked to come on Monday, so will reattempt on Monday.

Best Regards,
Dipesh Regmi
+971-526246726

From: Dipesh Regmi
Sent: Saturday, January 16, 2021 12:33 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

HI Team,

Assigned today for pickup.

Best Regards,
Dipesh Regmi
+971-526246726

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 15, 2021 5:34 PM
To: Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9618711695
Tracking ID:  RP121220001013

The return request was created on 12/12/20  and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Contact the customer on #+971561334197

Reattempt request has been done on the system.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 8 January, 2021 12:50:17
Subject: Late collection: Case id - 1863689 Order ID: 9618711695 Tracking ID: RP121220001013

Hi Team,

With respect to the conversation on chat, we have confirmed with the customer that she desperately wants to return her items. We request you to please contact the customer again on 0561334197 and arrange the collection again.

Problem Statement: Late collection

Order Date : Nov 29, 2020
Case id - 1863689
Order ID: 9618711695
Tracking ID: RP121220001013

Assistance Required: Need urgent collection

Issue Description: Customer raised a return request on 12/12/20. But the item still not collected. Contact the customer on #+971561334197

Please collect the item on priority.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CDipesh.Regmi%40landmarkgroup.com%7C48ce61e7950841a7920008d8dd8782b1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637502921371674598%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7OYqyW7Wg3kHRZN%2BY%2BHxbyaiBaNJdhoA8qQv8FlePR4%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CDipesh.Regmi%40landmarkgroup.com%7C48ce61e7950841a7920008d8dd8782b1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637502921371694582%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EtyxUlR7U%2FYB5X7Dvr1asa32DENkIryC77kmxUzGGaY%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com