Subject: FW: Deduction validation: Case id - 201015, transaction id FT21020582075018
From: Jessie Caparas <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 2 Mar 2021 16:58:52 +0000

@Mohammed Athar<mailto:[email-masked]>

Can you help us check the below?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, March 2, 2021 8:10 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>; Sohaib Ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Deduction validation: Case id - 201015, transaction id FT21020582075018
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 3, 2021 6:10:43 PM
Subject: Re: Deduction validation: Case id - 201015, transaction id FT21020582075018

Hi Malik,

Kindly assist us on the below concern.

Thank you for your help.

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 3 February, 2021 17:19:50
Subject: Deduction validation: Case id - 201015, transaction id FT21020582075018

Hi Team,

The customer has reported that the amount of SAR 48.00 has been deducted from his account under the transaction id FT21020582075018 on 20/1/2021 and shared the screenshot for the deduction.

Please also note that we do not see any active order for this amount with the customer's email id - [email-masked]<mailto:[email-masked]>

We request you to please check if the deduction has been  done from our end as the customer is asking for the refund for the same.

Case id - 2010157

Thank you for your help.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com