Subject: Refund Issue - 6266940675
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 2 Mar 2021 04:14:00 -0700 (MST)

Hi Team, 

With reference to the order number: 6266940675 

Customer wanted to return the below mentioned items to the store, but was unable to as the store told the customer that due to some system issue they are unable to process the return for her: 
162626314 - - Solid Polo T-shirt with Short Sleeves and Tipping 
162879245 - - Graphic Print T-shirt with Round Neck and Short Sleeves 
162857984 - - Graphic Print T-shirt with Round Neck and Short Sleeves 

However, later she received an SMS notification that her refund has processed but she was never handed over any cash when she visited the store. The store that she visited to return, it's address is as follows: 
4050 Al Mukkrramah، Ibrahim Al-Khalil - Ash Shawqiyah 6155، Mecca 24351, Saudi Arabia 

As per hybris the following RMA is showing as processed: 1000496615 but customer is denying receiving any cash refund for this and she still has the items. 

Please look into this and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, March 2, 2021 1:30:09 PM 
Subject: Re: customer didn't return the item but the refund processed to cash value 

Hi Apoorv, 

The store is: 4050 Al Mukkrramah، Ibrahim Al-Khalil - Ash Shawqiyah 6155، Mecca 24351, Saudi Arabia, so kindly check and assist. 

Regards, 
Fatma Maher