Subject: Re: Refund Not Processed /// 4517823946 Qatar
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 28 Feb 2021 06:18:02 -0700 (MST)

Hi Akshay, 

Thanks! Have gotten in touch with the customer and shared the RRN again. Have asked the customer to check with the bank again at this time, if the issue is still not resolved, will update you on the same. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Mohd Imran" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, February 28, 2021 6:02:37 PM 
Subject: RE: Refund Not Processed /// 4517823946 Qatar 

Hi [ mailto:[email-masked] | 
@Apoorv ] , 

Spoke to the customer and informed her about the same. She asked to share the RRN again and she will get in touch with the bank to confirm. 

Please reply to the customer accordingly. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, February 28, 2021 3:42 PM 
To: Apoorv Joshi <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: RE: Refund Not Processed /// 4517823946 Qatar 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please get in touch with the customer? 

Refund has been issued. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 27, 2021 8:16 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed /// 4517823946 Qatar 

External email sender, please take precaution. 

Hi Imran/Jessie, 

The RRN was shared with the customer and she has come now again to report that the refund has not been received by her regarding this order still and she has checked with her bank already with RRN. Also attaching the bank statement customer has shared for the previous 3 months. Customer is also asking to be contacted on +97430530703 since the issue is now 70 days old and she is threatening for legal action. 

Please look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 12, 2021 5:02:51 PM 
Subject: RE: Refund Not Processed /// 4517823946 Qatar 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] , 

Refund is processed successfully, please share the RRN number to customer. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 12, 2021 10:16 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed /// 4517823946 Qatar 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 8 January, 2021 14:06:25 
Subject: Re: Refund Not Processed /// 4517823946 Qatar 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 26/11/2020 

Order ID: 4517823946 

Refund Transaction ID : 169999990038066713 

Amount : QAR 57.34 

Assistance Required: Refund not processed 

Issue Description: As per hybris the refund follow on is initiated from our side on 30/11/2020 but customer claims that he did not receive the amount . 

​ 

please find the bank statement and do the needful. 

Regards, 

Shafeeque 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 8, 2021 2:05:15 PM 
Subject: Refund Not Processed /// 4517823946 Qatar 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 26/11/2020 

Order ID: 4517823946 

Refund Transaction ID : 169999990038066713 

Amount : QAR 57.34 

Assistance Required: Refund not processed 

Issue Description: As per hybris the refund follow on is initiated from our side on 30/11/2020 but customer claims that he did not receive the amount . 

​ 

please find the bank statement and do the needful. 

Regards, 

Shafeeque 

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