Subject: RE: Delayed CNC order: Order Number: 6268473973
From: Jessie Caparas <[email-masked]>
To: max Othaim <[email-masked]>, Manish Kumar <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Alghamdi Mohammed <[email-masked]>
Date: Sun, 28 Feb 2021 06:57:55 +0000

@max Othaim<mailto:[email-masked]>

We have updated this from our side.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas <[email-masked]>
Sent: Saturday, February 27, 2021 5:44 PM
To: max Othaim <[email-masked]>; Manish Kumar <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Alghamdi Mohammed <[email-masked]>
Subject: RE: Delayed CNC order: Order Number: 6268473973

@max Othaim<mailto:[email-masked]>

Will raise it to tech INC0988783

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: max Othaim <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 5:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed CNC order: Order Number: 6268473973

No sir because the order has been collected already by the customer. so the order number has gone in the dashboard list.

Regards
Melvin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 4:37 PM
To: max Othaim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed CNC order: Order Number: 6268473973

Hi Melvin,

Has this been escalated to tech?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: max Othaim <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 5:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed CNC order: Order Number: 6268473973

Hi Sir

This order is not reflecting now in the dashboard. Kindly advise what to do

Regards
Melvin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 4:17 PM
To: max Othaim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed CNC order: Order Number: 6268473973

Thanks Melvin.

Can we please update this order.

Status is still not updated as pick up complete.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: max Othaim <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 5:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed CNC order: Order Number: 6268473973

Hi Team

The order has been collected by the customer.

Regards
Melvin
0546965754

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 3:59 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; max Othaim <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delayed CNC order: Order Number: 6268473973
Importance: High

@Abhilash Kuttalam<mailto:[email-masked]>

Can we please check if the store has received this order?

Max60119

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 27, 2021 4:53 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; max Othaim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delayed CNC order: Order Number: 6268473973

External email sender, please take precaution.
Hi Jessie,

Please assist us to get an update on the below order.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "max othaim" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 22, 2021 8:32:56 PM
Subject: Delayed CNC order: Order Number: 6268473973

Hi Team,

Problem statement: ​Order status not updated as ready for pickup

Case id - 2053872
Child ticket id - 2057702

Order Number: 6268473973
Order Created:1/28/2021

Order Delivery Mode: Store pickup
Store: Max60119

Assistance required: ​Please update the order status as ready for pickup as the order has already been shipped from the warehouse on 30/1/2021

Regards,
Manish

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