Subject: Re: Bank transfer #2000294535
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, malik ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 25 Feb 2021 05:12:06 -0700 (MST)

Hi Jessie, 

Can you please assist in closure of the below case. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, February 11, 2021 9:58:46 PM 
Subject: Re: Bank transfer #2000294535 

Hi Ahmed, 

Please advise if any update on the below. Kindly share the Bank Transfer/acknowledgement receipt for the same. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, February 8, 2021 9:02:59 PM 
Subject: RE: Bank transfer #2000294535 

[ mailto:[email-masked] | @Ahmed Ibrahim Waheed Mohamed ] 

Order ID is as per the subject - 2000294535 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]> 
Sent: Monday, February 8, 2021 7:32 PM 
To: Jessie Caparas <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>; Apoorv Joshi <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Bank transfer #2000294535 

Kindly share the order num 

Best Regardes 

Ahmed Ibrahim | Finance Assistant 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48 

Mob +201097974679 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ceb754dfffdd04285a1a508d8cc46aa24%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483951164991513%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EXDQOkTzhkNTwRRB1u1KkmHbA3dAzI%2FDft7h8zdEeyA%3D&reserved=0 | www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 08, 2021 5:31 PM 
To: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank transfer #2000294535 
Importance: High 

[ mailto:[email-masked] | @Alinaqi Bhavnagri ] 

Can you please confirm the date when this was refunded? 

Also update ticket ID 00068002 please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 2:59 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank transfer #2000294535 

There are no pending cases. All transfers are done. 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ceb754dfffdd04285a1a508d8cc46aa24%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483951164991513%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=07oY4enKk9VLuexnGxju0YToqf68%2BPCox3q%2FrWr7Rbs%3D&reserved=0 | 
Outlook for iOS ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 12:57:55 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank transfer #2000294535 

External email sender, please take precaution. 

Hi Malik, 

Can you please assist in getting an update on the below, Bank Transfer is still pending. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Alinaqi Bhavnagri" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmed Ibrahim Waheed Mohamed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 30, 2021 2:44:45 PM 
Subject: RE: Bank transfer #2000294535 

Hi [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] [ mailto:[email-masked] | 
@Ahmed Ibrahim Waheed Mohamed ] , 

Please do the needful. 

Order 2000294535 – Ticket 00068002 

Regards, 

Malik Ismail 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 30, 2021 10:04 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank transfer #2000294535 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to close the below case. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 23, 2021 2:28:27 PM 
Subject: Bank transfer #2000294535 

Hi Team, 

With reference to order # 2000294535 

RMA: 1000142167 

Hybris ticket: 00068002 

The RMA status is bank transfer in progress and the bank details updated already. Kindly check and assist us to the bank transfer on priority basis as the case is pending since 03 Dec 2020. 

Regards, 

Fauzan 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, January 9, 2021 1:25:32 PM 
Subject: Bank transfer 

Hi Team, 

Order number :2000294535 

RMA:1000142167 

​Hybrise ticket id :00068002 

The refund status still in progress ,However the hybrise ticket has been created on 12/3/20 but the customer informed us he didn't receive refund kindly check and do the needful. 

Regards, 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ceb754dfffdd04285a1a508d8cc46aa24%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637483951165001510%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=o8tAQf2TybC0dLFYDw1SYBk8KZt%2BhtmVyKK54p2QeVQ%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com