Subject: RE: Refund Not Processed #6252031121
From: Faraz Lohani <[email-masked]>
To: Nisha Balakrishna <[email-masked]>, Raveen Sethupathy <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Amir Abdullah <[email-masked]>, Marita Dsouza <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sankar T <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, MAZIM IBRAHIM <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 24 Feb 2021 12:58:44 +0000

Attaching the screenshot here for your reference:

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Faraz Lohani <[email-masked]>
Sent: Wednesday, February 24, 2021 4:55 PM
To: Nisha Balakrishna <[email-masked]>; Raveen Sethupathy <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Amir Abdullah <[email-masked]>; Marita Dsouza <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sankar T <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; MAZIM IBRAHIM <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: Refund Not Processed #6252031121

Hi @Nisha Balakrishna<mailto:[email-masked]>,

Please assist as the below mentioned voucher is showing an error while using as per the customer.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 18, 2021 4:09 PM
To: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Amir Abdullah <[email-masked]<mailto:[email-masked]>>; Marita Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed #6252031121

Dear Centrepoint Team,
The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.
Code: 473-KSHZ-KNBG-HFK9-8|Start Date: 18.02.2021 00:00:00|End Date: 18.08.2021 23:59:00
Type: Serial Voucher|Concept: CENTREPOINT|Territory: KSA|Checkout Site: N/A
Value: 46.80 SAR|Minimum Threshold Value: 50 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Nisha Balakrishna
Ecommerce Content Merchandiser
Web Team | Landmark Group

From: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Date: Thursday, February 18, 2021 at 8:45 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>, Akshay Berry <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Amir Abdullah <[email-masked]<mailto:[email-masked]>>, Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>, Marita Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, "seeta.seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed #6252031121

@Nisha Balakrishna<mailto:[email-masked]> @Marita Dsouza<mailto:[email-masked]>

Regards,

Raveen Sethupathy

Team Lead - Ecommerce Content Merchandising

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 17, 2021 8:21 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Amir Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed #6252031121

Hi @Raveen Sethupathy<mailto:[email-masked]> @Amir Abdullah<mailto:[email-masked]>,

Please issue a voucher for the customer on the below mentioned details:

Amount : 46.80 SAR

Threshold : 50 SAR

Validity: 6 Months

Concept : Centrepoint

Thankyou and Regards,

Faraz Lohani

Customer Support Associate

Customer Service

[email-masked]<mailto:[email-masked]>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 2:50 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed #6252031121

Hi Shakeeb,

RRN 033522146965

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 31, 2021 5:39 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed #6252031121

External email sender, please take precaution.

Hi Jessie,

Any update on the following Order NO : 6249931491

Regards
Shakeeb

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 3:23:11 PM
Subject: RE: Refund Not Processed #6252031121

@Shakeeb Arsalan<mailto:[email-masked]>

6252031121

RRN 034022316873

6249931491    @Sankar T<mailto:[email-masked]> has this been shared to payfort?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 23, 2021 1:08 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; MAZIM IBRAHIM <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Processed #6252031121

External email sender, please take precaution.

Hi Team,

PFA and advise regarding  the Mada refund as the customer is claiming that he did not receive the below amounts:

Order: 6249931491    Amount: SAR40.50
Order: 6252031121    Amount: SAR46.80

Regards
Shakeeb

________________________________

From: "MAZIM IBRAHIM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 16, 2021 1:11:20 AM
Subject: Refund Not Processed #6252031121

Hi Team,

Problem Statement: Refund Not Processed

Order ID: 6252031121 & 6249931491

Tracking ID: NA

RMA: 1000311806 & 1000309711

Assistance Required: Need refund for customer.

Issue Description: As the hybris the refund has been processed on 12/8/20 but customer claiming that he did not received the amount.

Attached bank statement.

Regards,

Mazin Bassi

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C16c69d534c274d39b82908d8d8c35746%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637497680774080643%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nsk4fxMIteaJLgMU9zQuhmwL9kuleitje5NOGITH1GI%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com