Subject: RE: Return and refund: Order Number: 9757532823, Tracking id - 45083212742
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 22 Feb 2021 18:13:37 +0000

Pls process the refund.

Regards,
Sachin

From: Jessie Caparas <[email-masked]>
Sent: Monday, February 22, 2021 9:23 PM
To: Sachin Maheshwari <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: Return and refund: Order Number: 9757532823, Tracking id - 45083212742
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

It was returned as per return tracking ID 45083212742

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 22, 2021 8:52 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return and refund: Order Number: 9757532823, Tracking id - 45083212742

Do we have return receipt / any other form of confirmation.

Regards
Sachin
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 22, 2021 8:45:36 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return and refund: Order Number: 9757532823, Tracking id - 45083212742

@Sachin Maheshwari<mailto:[email-masked]>

Can we approve this return request?

It's a 2019 case which the customer is coming back to us again claiming about a refund.

The value is AED 699.

Please advise.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 22, 2021 8:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return and refund: Order Number: 9757532823, Tracking id - 45083212742

External email sender, please take precaution.

Hi Jessie,

The customer came to us 10 months ago, claiming that he had returned the item already, We asked the customer at the time to share the return receipt However he did not respond and the ticket got closed because it was Waiting on customer
Now the customer came again 16 days back asking for the refund.

Please check and advise

Regards
Shakeeb

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 22, 2021 2:15:14 PM
Subject: RE: Return and refund: Order Number: 9757532823, Tracking id - 45083212742

@Manish Kumar<mailto:[email-masked]>

Why is customer coming back to us now after almost 2 years?

When did the customer raise this issue with us?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 22, 2021 11:57 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return and refund: Order Number: 9757532823, Tracking id - 45083212742

External email sender, please take precaution.

Hi Jessie,

The item was collected under the tracking id - 45083212742 and returned at the warehouse on 11/23/2019 as per the tracking status.

 For reference see the attachment and advise.

Thank you for your help.

Regards,

Manish

________________________________

From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 21, 2021 1:58:39 PM
Subject: RE: Return and refund: Order Number: 9757532823, Tracking id - 45083212742

@Manish Kumar<mailto:[email-masked]>

When was this returned?

This order is from 2019.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 20, 2021 5:32 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Return and refund: Order Number: 9757532823, Tracking id - 45083212742

External email sender, please take precaution.

Hi Team,

Please assist us to close the below case as we are not getting any response on the Child ticket.

Problem statement: Refund Not initiated yet

Child ticket id - 2071484

Case id - 2071484

Order Number: 9757532823

Order Created: 10/14/2019

Tracking id - 45083212742

Return request created: 10/20/2019

RMA - 42448111

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 10/23/2019 still the refund for the same has not been initiated.

Regards,

Manish

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com