Subject: Re: Collection Reference issue #6270148629
From: Seeta Seeta <[email-masked]>
To: Fatma Maher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 18 Feb 2021 03:47:09 -0700 (MST)

Hi Fatma, 

Please check the reference number, as shakeeb informed you. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fatma Maher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 16 February, 2021 17:40:07 
Subject: Collection Reference issue #6270148629 

Hi Team, 

Problem Statement: Collection Reference issue 

Ticket ID 2100081 
Order Date : Feb 2, 2021 
Order ID: 6270148629 
Return Tracking ID: 46409571062 
Assistance Required: Need urgent Collection 

Issue Description: i have raised a new return request on 2/15/21, but i'm not able to get the collection reference, they fareye team has replied *Someone tried to update the ticket 199951 which is already closed and therefore it can no longer be updated. The ticket details are below. To create a new ticket please send or ask the user to send an email with the issue description in a new email and not on the earlier email trail to [email-masked] or contact FarEye Support on +91-70-6595-6595. Thank you*. Kindly check and assist. 

Regards, 
Fatma Maher