Subject: Re: Refund approval 6236309384
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Wed, 17 Feb 2021 01:26:46 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 17 February, 2021 13:17:58 
Subject: Refund approval 6236309384 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 2046379 
Order Date : Oct 27, 2020 
Order ID: 6236309384 
Tracking ID: Z2143862 
Total Price: SAR250.00 
Issue Description: The order was placed on Oct 27, 2020 and delivered to wrong address on Nov 17 2020, in the POD the order delivered to Taif, but the customer's address is in Tayma. So now the customer neither receive his order nor his refund. 
Customer's history: This is the customer's first order . 
Assistance required: We request you to provide refund approval for (SAR250.00), in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Fatma Maher