Subject: Store Complaint - 2099491
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: [email-masked], Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>, Mohd Imran <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 14 Feb 2021 09:15:12 -0700 (MST)

Hi Team, 

Customer contacted us via chat and mentioned that he has received his order today which was a store purchase, customer purchased the following item: giggles globe fix which is for kids 0mths and above, customer received the following item: giggles origin fix which is suitable for 9mths and above. 

Please find attached image that customer has shared for the item along with the invoice, below are the store details: 
Store Name: centre point Mall of the Emirates dubai 

Please assist to get this closed on priority. Thank you for your help! 

Regards, 
Apoorv