Subject: RE: Regarding call back/ 9634464472/ [email-masked]
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Hamza Hafeez <[email-masked]>, "Lelani Uypala" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, ARUNJAY RAJ <[email-masked]>
Date: Sat, 13 Feb 2021 12:44:25 +0000

Hi @Hamza Hafeez<mailto:[email-masked]> @Lelani  Uypala<mailto:[email-masked]>,

Could you please assist as the customer received wrong item and insisting to get the same what she ordered.

161867222 - - Steve Madden Women's Colourblock Lace-Up Sneakers

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Saturday, February 13, 2021 1:16 PM
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; ARUNJAY RAJ <[email-masked]>
Subject: RE: Regarding call back/ 9634464472/ [email-masked]
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please do the needful.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 12, 2021 8:47 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; ARUNJAY RAJ <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Regarding call back/ 9634464472/ [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

Please assist ragerding the following concern.

Regards
Shakeeb

________________________________
From: "ARUNJAY RAJ" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 12, 2021 10:04:52 PM
Subject: Regarding call back/ 9634464472/ [email-masked]<mailto:[email-masked]>

Hi Team

 Problem Statement: Customer place the order and received the wrong item and  stated that want the same item.

 suggested to customer to return for refund but customer not agree.

Order Date : Feb 9, 2021
Order ID: 9634464472
Tracking ID:  FP021021000567

Assistance Required: Customer need call back
  Customer contact number :  0565241594

     Customer email id - [email-masked]<mailto:[email-masked]>

Regards,
 Arunjay

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