Subject: RE: Late Collection #6246288530
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Sat, 13 Feb 2021 08:54:33 +0000

Do it as goodwill as an exception.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, February 12, 2021 2:22 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Faraz Lohani <[email-masked]>; Akshay Berry <[email-masked]>; AbdulrahmanMoha <[email-masked]>; DinaBa <[email-masked]>
Subject: Re: Late Collection #6246288530
Importance: High

External email sender, please take precaution.
Hi Jessie,

Can you please assist in arranging the collection on the below, return request was created on Feb 6, 2021 and has been cancelled by Aramex again on Feb 8, 2021. Customer address and contact details as mentioned below along with collection ref. were escalated to Aramex on Feb 6, 2021 but received no update from them.

Attaching the escalation that was done on Feb 6, 2021 as well.

Please look into this and assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 6, 2021 9:14:14 PM
Subject: Late Collection #6246288530

Hi Team,

Problem Statement:  Late Collection
Order ID: 6246288530
Order Date : 23-Nov-2020
Tracking ID: 46407403125
Collection reference: B063994
Customer address:  Jeddah, Al-Raghama cable, Al-Bustan neighborhood, opposite the mosque of the mother of Mutab bin Sultan.
جدة ، ابرق الرغامة ، حي البستان ، مقابل مسجد والدة متعب بن سلطان .
customer contact number: :0564443368  and  0503977754
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 27/11/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis we create a new AWB.

Regards,
Samer

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