Subject: Late shipping
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 3 Jan 2020 18:25:40 -0700 (MST)

Hi Team, 

With reference to the order number: 6452267683 

Order placed on Nov 14, 2019 and there are no consignment details yet. We have emailed WH as per the matrix multiple times to confirm if this will ship or not however, we have received no response on the same. 

Kindly look into this and assist. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, January 3, 2020 9:58:14 PM 
Subject: Late shipping 

Hi team 

Ticket 361736 

I have escalated it to WH but there is no response, kindly check and revert 

ticket #361736 

Hi team 
Reminder 
Problem Statement: Late Shipping 
Order Date : 19-Nov-2019 
Order ID: 6452267683 
Tracking ID: (No consignment ) 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on 19-Nov-2019 and till now he/she has not received the order. As per the hybris the there is no consignment yet. 
Customer is chasing us for her order so we request you to expedite the delivery date 

Regards, 
Ahmad