Subject: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], Nikhil Bishnoi <[email-masked]>, Urvika Chaudhary <[email-masked]>, rebecca foley <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Dec 2019 10:11:17 -0700 (MST)

Hi Team, 

With the reference to order number: 6455593053 customer placed the order on 4 Dec 19 for 15 items. However, out of 15 only 2 items were delivered to the customer in 2 consignments the tracking number are 45055140270/45055221853. 

The customer is chasing us constantly for her order as she placed the order on sale, so we request you to look into this concern and help us to resolve the case. 

Not shipped items were: 
1. 159946921 - - Heart & Home Violet Moon Small Glass Candle the cost of the item is SAR 21.00 
2. 158149766 - - Heart & Home Magnolia Blossom Jar Candle - SAR 42.00 
3. 159946922 - - Heart & Home Violet Moon Candle Jar - Large - SAR 42.00 
​4. 155787736 - - Heart & Home Jasmine Daydream Jar Candle - SAR 42.00 
5. 158739517 - - Heart & Home Scented Jar Candle - Pink Blossom - SAR 42.00 
6. 158149935 - - HEART & HOME Simply Mulberry Jar Candle - SAR 42.00 
7. 158528255 - - Heart & Home Sandalwood and Vanilla Candle Jar - SAR 42.00 
8. 161110883 - - Heart & Home With Love Large Jar Candle - SAR 42.00 
9. 155787733 - - Heart & Home Rambling Rose Large Glass Candle with Lid - SAR 42.00 
10. 155787751 - - HEART & HOME True Enchantment Jar Candle with Lid - SAR 42.00 
11. 155787742 - - HEART & HOME Fresh Linen Jar Candle - SAR 42.00 
12. 161110888 - - Heart & Home River Rock Large Jar Candle - SAR 42.00 
13. 160933159 - - Floral Printed Planner - SAR 42.00 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, December 29, 2019 10:18:26 PM 
Subject: Ticket No 375575 - Order No 6455593053, Missing Items - No response form WH 

Dear Seeta, 

With reference to Ticket no 375575, Order No 6455593053, we have raised the issue with WH for 13 missing items. Order was for 15 items and 2 items were shipped in 2 consignments. There is no consignment details for rest 13 items. We have raised the issue with WH on Dec 16 and since then we have got no response from WH. 

Kindly assist. 

Regards, 
Nikhil.