Subject: Re: Fetchr Support \ Ticket #1687402 Updated \ FW: Order Not Delivered
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 28 Dec 2019 15:11:44 -0700 (MST)

Hi Team, 

Any updates on the below case? Fetchr has confirmed they did not receive this order physically yet. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmed Desouky" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, December 21, 2019 2:13:56 PM 
Subject: Re: Fetchr Support \ Ticket #1687402 Updated \ FW: Order Not Delivered 

Hi Imran, 

After wishing you a good day, 
Kindly be noted that the mentioned order is still "In transit" please make sure to handover the shipment to Fetchr the soonest to allow us to deliver it, as the shipment is "physically" not with Fetchr yet. 

If you have any inquiries please don't hesitate to contact us. 
​ 
Thank you. 

Check your ticket status at: [ https://fetchrsupport.freshdesk.com/public/tickets/1124d50fd6b9e40706813135f20f6417f73e3e21f49f57ae10895ba40418870c | https://fetchrsupport.freshdesk.com/public/tickets/1124d50fd6b9e40706813135f20f6417f73e3e21f49f57ae10895ba40418870c ] 

	

	
Ahmed Desouky Client Support Coordinator 

Phone: +97148018125 Website: [ http://www.fetchr.us/ | www.fetchr.us ] 

[ https://itunes.apple.com/ae/app/fetchr-package-pickup-payments/id970996178?mt=8 ] [ https://play.google.com/store/apps/details?id=com.fetchr.customerapp&hl=en ] [ https://www.facebook.com/fetchr.shiphappy/?fref=ts ] [ https://www.instagram.com/fetchr/?hl=en ] [ https://www.linkedin.com/company/fetchr ] [ https://twitter.com/fetchr ] 

On Sat, Dec 21 at 12:33 PM , Mohd Imran <[email-masked]> wrote: 
Hi [ mailto:[email-masked] | 
@Maged Gaber ] , 
Please confirm the current status of shipment and arrange the delivery on priority. 
Regards 
Imran 
From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, December 21, 2019 3:36 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Order Not Delivered 
External email sender, please take precaution. 
Hi Team, 

Any updates on the below case? 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 9 December, 2019 02:46:29 
Subject: Order Not Delivered 
Hi Team, 
With reference to the order number: 9759431254 
Ticket ID: 253603 
AWB: 34144124941827 
Order was placed on Nov 5, 2019 and the status is showing shipped. Fetchr confirmed not receiving this order and we have emailed WH to confirm if they handed over the items however, we have received no response on the same. Since this case is almost a month old, please help us close this case. 
Thank you for your help! 
Regards, 
Apoorv 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

1687402:301290