Subject: RE: Partial Order Delivered
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Thu, 26 Dec 2019 10:04:03 +0000

Hi Apoorv,

Create an RMA for the undelivered order as missing.

Create a JIRA and tell them to process the RMA.

Make sure the blanket approval is attached for items less than SAR 100.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 26, 2019 5:23 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Partial Order Delivered

External email sender, please take precaution.
Hi Team,

With reference to the Ticket ID: 254909
Order number: 6449650818

Order placed on Oct 31, 2019. Part of this order has already been delivered via SMSA, part of it is still showing "Shipped". We confirmed with SMSA and was advised this has not been handed over to them yet. We emailed Warehouse multiple times regarding the same and no update on the same.

Customer is asking if the items can not be sent, initiate a refund.

Please look into this and advise. Thank you.

Regards,
Apoorv
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