Subject: Order Status Issue
From: Apoorv Joshi <[email-masked]>
To: [email-masked], Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 21 Dec 2019 15:16:29 -0700 (MST)

Hi Team, 

With reference to the order number: 6454807390 
Ticket ID: 332302 

This order has already been returned to us on Dec 21, 2019 however on hybris the status is still showing In progress and in transit. Shipa has already confirmed delivering this to our WH. 

Please mark this as NDR and process a refund for the same. This order was placed on Nov 29, 2019 and the customer is chasing for a refund. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv