Subject: Re: Store complaint
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, Splash Moe <[email-masked]>
Cc: Ajay Vir A D Singh <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>, Praveen Jawadi <[email-masked]>, Bopaiah Monnappa <[email-masked]>, Durga Prasad <[email-masked]>
Date: Fri, 20 Dec 2019 17:28:17 -0700 (MST)

Hi Team, 

Any updates on the below complaint? We have shared the requested information and the customer is still chasing for a resolution. 

Please look into this and advise. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Splash Moe" <[email-masked]> 
Cc: "Ajay Vir A D Singh" <[email-masked]>, "Vibhay Kumar Sharma" <[email-masked]>, "Praveen Jawadi" <[email-masked]>, "Bopaiah Monnappa" <[email-masked]>, "Durga Prasad" <[email-masked]> 
Sent: Thursday, 12 December, 2019 01:18:31 
Subject: Store complaint 

Hi Jessie, 

PFA the requested information. Also, please arrange a call for the customer on: +447380797101 
Customer's name: Marty 

Customer is still chasing for a resolution here. 

Thank you for looking into this. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Splash Moe" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Ajay Vir A D Singh" <[email-masked]>, "Vibhay Kumar Sharma" <[email-masked]>, "Praveen Jawadi" <[email-masked]>, "Bopaiah Monnappa" <[email-masked]>, "Durga Prasad" <[email-masked]> 
Sent: Wednesday, 11 December, 2019 18:05:56 
Subject: RE: Store complaint 

[ mailto:[email-masked] | @[email-masked] ] 

Please share the details needed. 

From: Splash Moe <[email-masked]> 
Sent: Wednesday, December 11, 2019 4:35 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Ajay Vir A D Singh <[email-masked]>; Vibhay Kumar Sharma <[email-masked]>; Praveen Jawadi <[email-masked]>; Bopaiah Monnappa <[email-masked]>; Durga Prasad <[email-masked]> 
Subject: RE: Store complaint 

Dear Jessie, 

Please share the details provided by the customer- 

    1. Image of product 
    2. Image of damage 
    3. Clear image of receipt 

We will try to resolve the issue as soon as possible considering whatever is possible as per our refund and exchange policies. 

Best Regards, 

Nilesh Kumar 

Mall Of The Emirates 

Direct Line: 04-3411988 

Mobile :971 

CUG +971 

CUG +971 
E-mail: [ mailto:[email-masked] | [email-masked] ] 
Address: P.O. Box 26881, Dubai, UAE 
[ http://www.splashfashions.com/ | www.splashfashions.com ] | [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

[ https://www.facebook.com/splashfashions ] [ https://www.instagram.com/splashfashions ] 

From: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 10, 2019 6:02 PM 
To: Splash Moe < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ajay Vir A D Singh < [ mailto:[email-masked] | [email-masked] ] >; Vibhay Kumar Sharma < [ mailto:[email-masked] | [email-masked] ] >; Praveen Jawadi < [ mailto:[email-masked] | [email-masked] ] >; Bopaiah Monnappa < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Store complaint 

Hi Nilesh , 

As discussed kindly see the below quality complained from one of our customer, kindly treat it urgent and requesting you to call the customer as she has been expecting response from brand on priority basis . 

Thanks . 

Regards, 

Durga Prasad 

Get [ https://aka.ms/o0ukef | Outlook for iOS ] 

From: Praveen Jawadi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 10, 2019 5:05 PM 
To: Jessie Caparas; Durga Prasad 
Cc: Apoorv Joshi; Escalations Dxbteam 
Subject: Re: Store complaint 

Hi Durga 

Please refer the below store complaint and update us post resolving. 

Regards 

Praveen Javvadi 

Get [ https://aka.ms/ghei36 | Outlook for Android ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 9, 2019 12:17:18 PM 
To: Praveen Jawadi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Store complaint 

Hi Praveen, 

Can you please help us on the below store complaint? 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 8, 2019 10:45 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Store complaint 

External email sender, please take precaution. 

Hi Team, 

With reference to the ticket ID: 218230 

Customer purchased Jeggings from Centrepoint (Splash) in Mall of Emirates. However, is reporting that she just opened the packaging while she is in UK and found that the item she has received has a very poor stitching and is damaged. Customer can not return this item as she is UK and we have already escalated this to the store related concern as per the matrix however, we are receiving no response regarding the same. Customer is threatening for legal action. Please look into this and advise. 

Customer's Name: Marty 

Customer's contact number: +447380797101 

Thank you for looking into this. 

Regards, 

Apoorv 
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