Subject: New Reply Received - Conversation with Friendly Fish
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 17 Dec 2019 07:23:12 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  Conversation with Friendly Fish  Ticket comment <div>Dear Team, <br>
<br>
Thank you for reaching out to us. <br>
<br>
Kindly note that the subjected order has been rejected, hence is set to be returned. 
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<span class="labelnormal"><span class="labelname_sf">Best regards,<br>
<br>
Yazan Alkhateeb</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer <br>
<strong>Sent: </strong>16/12/2019 1:20 AM GMT+02:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#318722] - Conversation with Friendly Fish<br>
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<div dir="ltr">Dear Team,</div>

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<div dir="ltr">AWB: S000265245627</div>

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<div dir="ltr">Please advise if this has already returned or a delivery attempt is going to be made with the customer?</div>

<div dir="ltr"> </div>

<div dir="ltr">Thank you for your help!</div>

<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Shoemart Support Team</div>
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<blockquote class="freshdesk_quote">On Sun, 15 Dec at 2:59 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

<div>Dear Team,<br>
<br>
Kindly note that the order is set for a return.<br>
<br>
Best Regards </div>

<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Nariman Abu Sharkh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer<br>
<strong>Sent: </strong>15/12/2019 2:49 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#318722] - Conversation with Friendly Fish<br>
<br>
<br>
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<div dir="ltr">Hi Team,</div>

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<div dir="ltr">AWB: S000265245627</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly note there are no updates on the tracking since Nov 26, 2019. Please update us on the status of this as well as update it on the website.<br>
<br>
<img class="fr-fic fr-fil fr-dib" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3MTQ2NDAzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NYz7GcUFkyu03ATj02vv3yZZuJRCCq4J2_mobRNG65A" style="width:auto">
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<div dir="ltr"> </div>

<div dir="ltr">Regards,</div>

<div dir="ltr">Shoemart Support Team</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sat, 7 Dec at 12:28 PM <span class="separator">, Shipa Delivery Support &lt;[email-masked]&gt; wrote: </span>

<div>Dear team, <br>
<br>
Kindly note that the order has been set to be returned. <br>
<br>
Best regards </div>

<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Lubna Shehadeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration:none;color:#f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer Customer<br>
<strong>Sent: </strong>6/12/2019 6:12 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#318722] - Conversation with Friendly Fish<br>
<br>
<br>
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/318722" rel="noreferrer">#318722</a> </div>

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<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Problem Statement: Late delivery<br>
Order Date : ​Nov 23, 2019<br>
Order ID: ​6453471783<br>
Tracking ID: ​S000265245627<br>
Assistance Required: Need urgent delivery</div>

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<div dir="ltr">Thanks,</div>

<div dir="ltr">Nitesh</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/318722