Subject: Re: Late Collection #6246288530
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Faraz Lohani <[email-masked]>, Akshay Berry <[email-masked]>, AbdulrahmanMoha <[email-masked]>, DinaBa <[email-masked]>
Date: Fri, 12 Feb 2021 03:21:46 -0700 (MST)

Hi Jessie, 

Can you please assist in arranging the collection on the below, return request was created on Feb 6, 2021 and has been cancelled by Aramex again on Feb 8, 2021. Customer address and contact details as mentioned below along with collection ref. were escalated to Aramex on Feb 6, 2021 but received no update from them. 

Attaching the escalation that was done on Feb 6, 2021 as well. 

Please look into this and assist. Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, February 6, 2021 9:14:14 PM 
Subject: Late Collection #6246288530 

Hi Team, 

Problem Statement: Late Collection 
Order ID: 6246288530 
Order Date : 23-Nov-2020 
Tracking ID: 46407403125 
Collection reference: B063994 
Customer address: Jeddah, Al-Raghama cable, Al-Bustan neighborhood, opposite the mosque of the mother of Mutab bin Sultan. 
جدة ، ابرق الرغامة ، حي البستان ، مقابل مسجد والدة متعب بن سلطان . 
customer contact number: :0564443368 and 0503977754 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 27/11/2020 and till now the item has not collected from the customr so kindly arrange the collection on priority basis we create a new AWB. 

Regards, 
Samer