Subject: Ticket Assigned - Conversation with Purring Basketball
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 14:43:39 +0000

Hi Apoorv Joshi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Purring Basketball Purring Basketball                    I have raised the request to return the Culotte. And i have returned along with tshirt.. Why is that the return amount is not credited           06:19 PM, 09th Feb                   Apoorv                   Hi Sandhya, My name is Apoorv.  Thank you for contacting us. How may I help you?           06:21 PM, 09th Feb                   Apoorv                   Please allow me a moment to check your order.           06:21 PM, 09th Feb                     Purring Basketball                    Can you pls help me with the return request           06:22 PM, 09th Feb                   Apoorv                   As I can check from your order number: 6265571178, you had raised a return request for only the following item  162465282 - - Bossini Textured Polo T-shirt with Short Sleeves.     Please let me know if you
  returned any other item in this order.           06:22 PM, 09th Feb                     Purring Basketball                    I have returned two items           06:25 PM, 09th Feb                     Purring Basketball                    Women Culotte           06:25 PM, 09th Feb                     Purring Basketball                    And tshirt           06:25 PM, 09th Feb                   Apoorv                   Please let me know the exact name of the item. In the following order: 6265571178. You placed an order for 3 items which are as follows:  162465282 - - Bossini Textured Polo T-shirt with Short Sleeves  162180229 - - Solid Cropped Jeans with Pocket Detail and Belt Loops  162536679 - - Solid Ribbed Collared Polo T-shirt with Short Sleeves           06:28 PM, 09th Feb                   Apoorv                   Please let me know the name of the other item that you returned in this order.           06:28 PM, 09th Feb                   Apoorv                   If the seco
 nd item is associated with a different order, then please let me know the order number and name of the item.           06:29 PM, 09th Feb                     Purring Basketball                             06:30 PM, 09th Feb                   Apoorv                   Thank you for sharing the image           06:31 PM, 09th Feb                   Apoorv                   Please allow me a moment to try to check under which order you placed the order for this item.           06:32 PM, 09th Feb                     Purring Basketball                    I have returned this one as well           06:33 PM, 09th Feb                   Apoorv                   As I can see the item that you are referring to is associated to a different order number: 6261373517           06:34 PM, 09th Feb                     Purring Basketball                    Ok.           06:34 PM, 09th Feb                   Apoorv                   Did you perhaps return both items under a single return which was for a di
 fferent order.           06:34 PM, 09th Feb                     Purring Basketball                    Can you help me to get my refund           06:35 PM, 09th Feb                     Purring Basketball                    I sent it along with the tshirt162465282           06:35 PM, 09th Feb                   Apoorv                   Yes I will be happy to help you. Please allow me a moment.           06:35 PM, 09th Feb                     Purring Basketball                    Thank you           06:36 PM, 09th Feb                     Purring Basketball                    If u create a request of return it would be easier to get the refund as they have got the item back           06:36 PM, 09th Feb                   Apoorv                   As I can see refund for an amount of SAR 49 has been processed to your My Credits at this time for the second item.           06:40 PM, 09th Feb                   Apoorv                   You must have received an email notification regarding the 
 same.           06:40 PM, 09th Feb                     Purring Basketball                    I have received a text stating that the amount will be credited soon           06:40 PM, 09th Feb                     Purring Basketball                    And also return request           06:40 PM, 09th Feb                     Purring Basketball                    Thank you           06:40 PM, 09th Feb                   Apoorv                   The amount has been refunded at this time, the same will reflect in your My Credits within 24 hours.           06:40 PM, 09th Feb                     Purring Basketball                    Thanks alot           06:41 PM, 09th Feb                   Apoorv                   You can simply login to your registered account and then check under "My Account> My Credits"           06:41 PM, 09th Feb                   Apoorv                   You are most welcome.           06:41 PM, 09th Feb                   Apoorv                   Is there anything else 
 I can assist you with today?           06:41 PM, 09th Feb                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           06:43 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2077768