Subject: RE: no order placed, amount deducted
From: Malik Ismail <[email-masked]>
To: Hiren Sadhwani <[email-masked]>, Ritesh Sharma <[email-masked]>, seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 9 Feb 2021 13:03:42 +0000

Hi @seeta.seeta<mailto:[email-masked]>,

Transaction now voided. The amount will refund automatically.

Regards,
Malik
From: Hiren Sadhwani <[email-masked]>
Sent: Tuesday, February 9, 2021 4:09 PM
To: Ritesh Sharma <[email-masked]>; Malik Ismail <[email-masked]>; seeta.seeta <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hitesh Gupta <[email-masked]>
Subject: RE: no order placed, amount deducted

Hi Malik,

Ideally, this should be refunded from the backend by the tech team.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 4:08 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hitesh Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: no order placed, amount deducted

Shouldn't it be refunded automatically?
Not sure what is the anomaly.

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C3b20b44ca377490803ae08d8ccf38567%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637484693571726869%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uq%2Bv88Dwj4xTt9mnVuy3tcuVk91cHst4rJmy43hOlfw%3D&reserved=0>

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 3:37 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hitesh Gupta <[email-masked]<mailto:[email-masked]>>
Subject: RE: no order placed, amount deducted

Hi @Ritesh Sharma<mailto:[email-masked]>,

Below order is drop payment case as order removed on cscockpit But amount captured from customer.

Please approve to process refund manually.

Order ID 9627610146
Authorization Code 211452
Fort ID 169999990068443217
Card Number     433367******2123
Date 09-01-2021
Amount AED 349

Regards,
Malik Ismail
From: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 3:28 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: no order placed, amount deducted

Hi Malik,

Please get me the approval from the respective concept's Ecom head as well as their Finance head to process the refund manually.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 3:26 PM
To: Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: no order placed, amount deducted

Hi Hiren,

Please assist to process refund. Order removed on Hybris.

Order ID 9627610146
Authorization Code 211452
Fort ID 169999990068443217
Card Number     433367******2123
Date 09-01-2021
Amount AED 349

Regards,
Malik
From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 9, 2021 2:36 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: no order placed, amount deducted

External email sender, please take precaution.
Hi Malik,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 8 February, 2021 13:58:17
Subject: Re: no order placed, amount deducted

Hi Team,

Customer email address: [email-masked]<mailto:[email-masked]>
Amount :AED 349
Ticket Id: 2003954
Date : 9 Jan,2021
Transaction ID:101004448180

Kindly check and assist.

Regards,
Fatma Maher
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 8 February, 2021 13:51:58
Subject: Re: no order placed, amount deducted

Hi Fatma,

Kindly provide us the below details.

Customer email address:
Amount :
Ticket Id:
Date :
Transaction ID:

Also make sure to put the same details before escalating the case to us. whenever you have this kind of case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 29 January, 2021 16:15:47
Subject: no order placed, amount deducted

Hi Team,

Ticket no: 2003954

The customer's order has not been placed successfully, but the amount deducted from his bank account.

Kindly check and assist.

Regards,
Fatma Maher

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