Subject: RE: Return issue: Case id - 2063613 Order Number: 6268662610
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 8 Feb 2021 12:22:23 +0000

@Seeta Seeta<mailto:[email-masked]>

It shows that there was a return made in store.

Will check on this further - REQ0216813

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Monday, February 8, 2021 10:42 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Return issue: Case id - 2063613 Order Number: 6268662610
Importance: High

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 February, 2021 14:56:31
Subject: Return issue: Case id - 2063613 Order Number: 6268662610

Hi Team,

Issue Description: The customer has reported that in the below order the items are still with him and he had neither returned the items nor received the refund for the same however there is a RMA created and processed as cash value refund.
​
Problem statement - Return issue

Case id - 2063613
Order Number: 6268662610
Order Created: 1/29/2021
AWB - SD001052120

​RMA  - 1000494178

Assistance Required: Please look into the issue and assist us raise a return request.

Regards,
Manish

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