Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843
From: Eugene Ocoy <[email-masked]>
To: Akshay Berry <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Deepak Damodaran <[email-masked]>
Date: Sun, 7 Feb 2021 09:57:11 +0000

Hi Akshay,

We have received the item, Since the order is WWD we will send back to concept to process the return.

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Akshay Berry <[email-masked]>
Sent: Sunday, February 07, 2021 1:46 PM
To: Babyshop Home Delivery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Eugene Ocoy <[email-masked]>; Con Loc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843

@Eugene Ocoy<mailto:[email-masked]> @Con Loc<mailto:[email-masked]> Please confirm if you have received the item from the delivery team?

161602463 - - Graco Slimfit Fiery Red Car Seat - 1pc

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 4, 2021 7:40 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843

Hi Akshay,

Stock already collected on 27th Jan 20 from customer home and handed over the collected stock to respective team.

Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
[email-masked]<mailto:[email-masked]>      |     Join    our   Social  Circle:
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P " Please consider the environment before printing the mail. save the greenery to save the earth. "

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 3, 2021 6:55 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843

@Babyshop Home Delivery<mailto:[email-masked]> Please confirm if the item is received in WH.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 3, 2021 5:29 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: WWD return and refund: Case id - 2023087 Order Number: 9628052843

External email sender, please take precaution.
Hi Team,

Please check on the below concern and advise.

Please note that there is no RMA created on hybris.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 2, 2021 2:51:49 PM
Subject: WWD return and refund: Case id - 2023087 Order Number: 9628052843

Hi Team,

Problem statement: The customer has reported that the below item has been collected from his home however the refund has not been processed for the same and also informed that he has not recieved any return slip.

Case id - 2023087
Order Number: 9628052843
Order Created: 1/11/2021
Delivery date: 1/14/2021

Item Name: 161602463 - - Graco Slimfit Fiery Red Car Seat
Item cost: AED 599.00
Quantity: 1

Assistance Required: Please look into the issue and process the refund for the same if the item has already collected.

Regards,
Manish

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