Subject: RE: Late Collection #6264170885
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Sat, 6 Feb 2021 05:04:26 +0000

Refunded this

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, February 2, 2021 7:01 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Late Collection #6264170885

External email sender, please take precaution.
Hi Jessie,

In the below case we are trying to take collection reference from Fareye but they are unable to share the same as they are receiving an error. We have already tried escalating to Aramex with out it and sharing address, contact number with them but they are asking for collection reference. As per aramex website the collection is still active and the current status is "Record created" since Jan 19, 2021.

Please look into this and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 3:24:32 PM
Subject: Late Collection #6264170885

Hi Team,

Problem Statement:  Late Collection
Order ID: 6264170885
Order Date : Jan 15, 2021
Tracking ID: 46403022875
Collection reference: collection reference number is not generated because we are getting the error in this case.
Customer address: The city of Jubail al balad , Tayiba neighborhood, Abu Bakr Al-Siddiq Street.
مدينة الجبيل البلد حي طيبة شارع ابو بكر الصديق

customer contact number: 966554073226
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 19/01/2021 and till now the item has not collected from the customr so kindly arrange the collection on priority basis.

Regards,
Samer

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com