Subject: FW: Collection Delay - 6246461530
From: Jessie Caparas <[email-masked]>
To: Ahmad Alawneh <[email-masked]>, "Abdulrahman Mohamad (SA)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 5 Feb 2021 15:03:10 +0000

@Ahmad Alawneh<mailto:[email-masked]> @Abdulrahman Mohamad (SA)<mailto:[email-masked]>

Can we not cancel the below pick up as agreed?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, February 5, 2021 5:36 PM
To: Jessie Caparas <[email-masked]>
Cc: Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Krizette Masangkay <[email-masked]>; AbdulrahmanMoha <[email-masked]>
Subject: Collection Delay - 6246461530

External email sender, please take precaution.
Hi Jessie,

AWB: 46406320660;B013652
Order Number: 6246461530

Customer is trying to return the items since Dec 2020, the above mentioned AWB was generated on Feb 1, 2021 and on the same date the AWB details along with collection reference, address, contact number was escalated to Aramex. We have not received any update from Aramex on this since the same date. Also, as per online tracking the AWB is showing cancelled on Feb 3, 2021 at this time. As discussed Aramex team is not supposed to Cancel the AWB anymore. Customer details are as follows as shared by them:

Customer address: Khulais Main Street, next to Pizza Hut branch, Nahdi Pharmacy, Khulais
​Contact No: 0567162884 / 0594969949

Could you please look into this and advise us regarding this case as to how should we go about arranging the collection in this. Thank you for your help!

Regards,
Apoorv
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