Subject: Refund Not Processed // 9618468949 // 1951484
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: HAMZA <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Fri, 5 Feb 2021 06:05:08 -0700 (MST)

Hi Team, 

With reference to order # 9618468949 
RMA: 1000263804 
AWB: 46045293276 

As per the AWB the items has been delivered to WH on , But as per the WH the AWB still not received, The RMA status is reached warehouse. we have checked the BI Oracle and no data found. 

Kindly check and assist us to process the RMA. 

Regards. 
Fauzan 

From: "HAMZA" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, January 18, 2021 4:07:38 AM 
Subject: Refund Not Processed // 9618468949 // 1951484 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Nov 28, 2020 
Order ID: 9618468949 
Tracking ID: 46045293276 
RMA: 1000263804 
Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 06 Dec 2020 and till now the RMA not processed,The warehouse replied Below AWB return not yet received from the courier. 
kindly check and process the RMA asap and update us. 

Regards, 
Hamza