Subject: Deduction validation: Case id - 201015, transaction id FT21020582075018
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Wed, 3 Feb 2021 04:49:50 -0700 (MST)

Hi Team, 

The customer has reported that the amount of SAR 48.00 has been deducted from his account under the transaction id FT21020582075018 on 20/1/2021 and shared the shared the screenshot for the deduction. 

Please also not that we do not see any active order for this amount with the customer's email id - [email-masked] 

We request you to please check if the deduction has been done from our side as the customer is asking for the refund for the same. 

Case id - 2010157 

Thank you fro your help. 

Regards, 
Manish