Subject: RE: Refund rejected on Nov 17 and the refund not processed yet - 9613845472
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 2 Feb 2021 10:45:50 +0000

@Apoorv Joshi<mailto:[email-masked]>

This is a rejected refund since the amount to be refunded is supposed to be 24.52 but system was pushing for 24.53.

Raised this again to JIRA under the same ticket.

https://landmark.atlassian.net/browse/REL-133856

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 1, 2021 6:45 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund rejected on Nov 17 and the refund not processed yet - 9613845472

External email sender, please take precaution.
Hi Team,

Please share the RRN for the below case if the refund has been done as the refund was rejected on Nov 17, 2020 and customer was asked to allow 3 weeks. At this time there is no manual refund transaction in this order and the customer is also denying receiving this refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 29, 2021 11:10:10 PM
Subject: Refund rejected on Nov 17 and the refund not processed yet - 9613845472

Hi Team,

With regards to Order ID 9613845472, the refund was rejected on Nov 17 and the customer is complaining that the refund is not yet credited to his account. Kindly share the RRN number under which the refund was processed manually by the Payfort team.

Regards,
Nikhil.

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