Subject: Offline stores queries & SOPs required
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Date: Sun, 31 Jan 2021 03:17:02 -0700 (MST)

Hi Jessie, 

As discussed, As long as we do not have much information regarding offline store's concerns we are getting from the customers. 

We request you to provide us more details and the SOPs regarding the below scenarios as we are getting these types of questions from the customer's frequently: 

1- The Offers & Sales available in the offline stores. 
2- Product's availability. 
3- Return & Exchange procedure. 
4- Assistance regarding Defective & damaged products. 
5- Invoice request. 
6- Product's Warenty. 
7- Stores timing (especially on Fridays). 

Please note as of now we have informed the whole team to take the store's details for any offline store's concern and will be forwarding the same to the SPOCs, till we get further notice from your side regarding the above points. 

Regards 
Shakeeb