Subject: Rejected Refund - 6245977985
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 29 Jan 2021 07:22:39 -0700 (MST)

Hi Team, 

With reference to the order number: 6245977985 

In this order refund has been processed for the items that the customer returned but the refund transactions were rejected. As per the process we informed the customer to allow 3 weeks. Since the refund is done on Jan 10, 2021 we are not asking customer to share the Bank statement yet however, escalating this to ensure that this order has been shared for the rejected transactions to make sure customer gets their refund. Also, the case is pending since Nov 2020. 

Thank you for your help! 

Regards, 
Apoorv