Subject: Re: C&C Delay - 6261257928
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Max exit6 <[email-masked]>, abhilash kuttalam <[email-masked]>, ArishLaila <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, enaam alsraisri <[email-masked]>
Date: Thu, 28 Jan 2021 08:27:59 -0700 (MST)

Hi Jessie, 

Now the customer is saying they don't want the order anymore and they want their refund. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Max exit6" <[email-masked]>, "abhilash kuttalam" <[email-masked]>, "ArishLaila" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "enaam alsraisri" <[email-masked]> 
Sent: Friday, January 22, 2021 3:29:33 PM 
Subject: RE: C&C Delay - 6261257928 

[ mailto:[email-masked] | @ArishLaila ] 

Please share the manifest for this. 

We have escalated this with child ticket 2007250 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Max Exit6 <[email-masked]> 
Sent: Thursday, January 21, 2021 8:19 PM 
To: Abhilash Kuttalam <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; enaam alsraisri <[email-masked]> 
Subject: C&C Delay - 6261257928 

Dear Team, 

Please to inform that this item was not yet receive from our store still in the warehouse. If warehouse saying already handover with us we will received it from our device but still not yet receive. Please see the attach file for your details. 

Order: 6261257928 

Child Ticket: 2007250 

Tracking: 626125792822999991 

Store code: Max60230 

Thanks & Regards, 

	

Nawaz khan Anwar khan 

Store Manager 

Max Exit-6 (60230) 

Alia plaza 

Mob: +966 544930438 

Tel: +966 115203051 | Ext : 6353 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 21, 2021 6:24 PM 
To: Max Exit6 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; enaam alsraisri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 6261257928 

Dear Michael/Sultana, 

Please check and find this click and collect parcel . Kindly reply all once you find the parcel. 

Regards, 

Abhi 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 21, 2021 5:08 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C Delay - 6261257928 

Hi [ mailto:[email-masked] | 
@Abhilash Kuttalam ] , 

Please help to locate the order. 

Store code: Max60230 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 21, 2021 4:27 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Subject: C&C Delay - 6261257928 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case, as per WH they have already handed over the order to the store and when we escalated to the store team and store spocs as per the matrix we did not receive any response from the store on the same. Order status is still showing ready to ship and customer is chasing for their order. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 21, 2021 5:49:39 PM 
Subject: missing order #6261257928 

Hi Team, 

Order: 6261257928 

Child Ticket: 2007250 

Tracking: 626125792822999991 

Store code: Max60230 

Issue description: The customer placed the order on 05/01/2021, and till now he has not been informed to collect the order. 

As per WH ; order has been shipped & sent to store for delivery as on 6th of Jan-2021. 

kindly note: we escalated to store two times without any response. 

Regards, 

Samer 

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