Subject: RE: Refund NDR -6259256230
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 27 Jan 2021 12:18:52 +0000

HI @Fauzan  Ahmad . Musalman<mailto:[email-masked]>,

The order has been marked as NDR and RMA has been created.
Keep a watch on it as it should be refunded by tomorrow.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, January 27, 2021 3:19 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund NDR -6259256230

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 11:50 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund NDR -6259256230
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6259256230
Tracking ID: CRDSAL0139792920

The order has been marked as NDR on 11 Jan 2021. But there is no RMA in hybris.

Kindly check and assist us on this case.

Regards,
Fauzan

________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 27, 2021 12:54:03 PM
Subject: Refund NDR -6259256230

Hi Team,

Order number :6259256230
Tracking id :CRDSAL0139792920

As we can see the order Non delivered RTO  on Jan 11 02:39 PM and on hybrise but there is no RMA .

Kindly check and process  the refund asap  .

Regards,

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