Subject: Re: Update the order status to delivered/6264428088
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 09:51:11 +0000

Dear Fauzan,     We have published the status, please find the below payloads.     {   "customer_shipment_id": "626442808822999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2021-01-21 13:58:00",   "entry_type": "Hybris",   "order_id": "6264428088",   "chargeable_weight": "2.0",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0157987221",   "reference_number": "CRDSAL0157987221" }         As of now,  we are proceeding with the ticket # 194868 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.     An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6dd6479fab771132468a1d06a6a1a35f3a9f7c5051aeb6d34220052633701305 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 24 Jan at  9:18 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

 

 
 Pl update the status. 

 

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, January 23, 2021 6:27 PM 
To: [email-masked] 
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Update the order status to delivered/6264428088 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 We need your confirmation to proceed with the above request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6dd6479fab771132468a1d06a6a1a35f3a9f7c5051aeb6d34220052633701305 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 23 Jan at 5:16 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Fauzan, 

 

   

 
  
Greeting from FarEye! 
We have received your concern regarding order status update. 
We will revert you back as soon as we have an update or need any details to proceed further. 
We are working on the same. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6dd6479fab771132468a1d06a6a1a35f3a9f7c5051aeb6d34220052633701305 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Ayushi Singh, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Sat, 23 Jan at 4:56 PM
, Fauzan Ahmad . Musalman <[email-masked]> wrote:

 

 
 
Hi Team,

 

  

 
 
 With reference to order #6264428088

 

 AWB: CRDSAL0157987221

 

  

 
 
 As per the SaudiPost the order is delivered to customer on 21/01/2021. Kindly update the order
 status as delivered on Fareye. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"PRINCE MALIK" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 23, 2021 11:25:18 AM 
Subject: Update the order status to delivered/6264428088

 

   

 

 Hi Team, 

 

 
 
 Ticket number- 2009901 

 
 
 Order number - 6264428088 

 
 
 Assistance required - Update the order status to delivered 

 

 
 
 Description - Customer has received the order however status has not updated in Hybris. Please update the status to delivered. 

 

 
 
 Regards 

 
 
 Prince 

 

  

 

 

 

194868:211857

 

 

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