Subject: Re: Damaged Item/Collecction arrangement request - 7420633594
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: bs wh <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, sachin maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, Srishty Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 21 Jan 2021 00:50:17 -0700 (MST)

Hi Jessie, 

Please advise if any update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "bs wh" <[email-masked]>, "Sharafuddeen Kulumbil" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Srishty Lsm" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "sachin maheshwari" <[email-masked]> 
Sent: Thursday, January 14, 2021 8:41:55 PM 
Subject: RE: Damaged Item/Collecction arrangement request - 7420633594 

[ mailto:[email-masked] | @Bs WH ] [ mailto:[email-masked] | 
@Sharafuddeen Kulumbil ] 

Can you please help on this urgently. 

++ 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, January 14, 2021 7:09 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Srishty Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: Damaged Item/Collecction arrangement request - 7420633594 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case, case have been escalated to WWD team as per the matrix however, receiving no response on the same. 

161602468 - - Graco Playard Contour Electra Travel Cot 

Case pending since Dec 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Srishty Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: No response from third party 

Hi Team, 

Problem Statement : Damaged item (WWD) 

Order Date : Dec 6, 2020 

Order ID: 7420633594 

Tracking ID : FP1206200006505 

Concept: Babyshop 

Assistance Required: Need Replacement or Assistance. 

Issue Description: The customer has shared the images of the same and is unable to fix it and wants the product to be fixed. 

Please find the attachments as provided by the customer. 

Kindly advice for the same. 

Regards, 

Srishty 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com