Subject: Re: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: vaibhav ohri <[email-masked]>, Dipesh Regmi <[email-masked]>, Jessie Caparas <[email-masked]>, Ashish Karini <[email-masked]>, Seeta Seeta <[email-masked]>, anwar panery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 20 Jan 2021 09:27:47 -0700 (MST)

Hi Akshay, 

Items still not collected on the below case. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "vaibhav ohri" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Ashish Karini" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "anwar panery" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, January 20, 2021 8:41:16 PM 
Subject: RE: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 

[ mailto:[email-masked] | @Vaibhav Ohri ] [ mailto:[email-masked] | 
@Dipesh Regmi ] Fyi. 

Please contact the customer on +971544249747 Mr. Amal, he will hand over the item to the courier. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, January 20, 2021 4:37 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Vaibhav Ohri <[email-masked]>; Ashish Karini <[email-masked]>; seeta.seeta <[email-masked]>; Dipesh Regmi <[email-masked]>; Anwar P. Panery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 

External email sender, please take precaution. 

Hi Akshay, 

As per the recent update on tracking from Jan 19, 2021, the items are still not collected from the customer. Can you please assist in getting an update from LMG regarding this. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 17, 2021 2:49:20 PM 
Subject: RE: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 

Hi [ mailto:[email-masked] | 
@Vaibhav ] / [ mailto:[email-masked] | 
@Dipesh Regmi ] , 

Please contact the customer on +971544249747 Mr. Amal, he will hand over the item to the courier. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 17, 2021 10:15 AM 
To: Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please call the customer to verify? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, January 17, 2021 10:12 AM 
To: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 

Hi Jessie 

Collection has already been arranged 3 times and when the driver went to collect the return, customer informed him they don't want to return anything. 

Please confirm with the customer and let us know so that the collection can be arranged again. 

Regards 

Vaibhav Ohri 

From: Ashish Karini < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 17 January 2021 09:07 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 

[ mailto:[email-masked] | @Vaibhav Ohri ] – What’s the reason for this delay.? 

Regards 

Ashish Kumar Karini 

Mob - 971 525585024 , Dir – 971 45174474 

Website : [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ccbc4891ce6ed4c25679908d8bd402307%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637467430463125409%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ckDsSz3%2Bsh5c1%2BXjJTqS5rXv7sDvhQu8uI039l0gB2g%3D&reserved=0 | 
www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, January 15, 2021 1:01 PM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 
Importance: High 

[ mailto:[email-masked] | @Ashish Karini ] 

Collection has not happen for this since last year. 

What’s the delay? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 31, 2020 10:32 AM 
To: Vaibhav Ohri < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Ashish Karini < [ mailto:[email-masked] | [email-masked] ] >; Anwar P. Panery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 

External email sender, please take precaution. 

Hi Team, 

The customer has shared his alternate contact number: +971544249747, Kindly call the customer and rearrange the collection on a priority. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "ashish karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 25 December, 2020 15:15:57 
Subject: Re: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 

Hi Team, 

The customer can be reached on +971528761089 Kindly do the needful on a priority. 

Thank you for you help. 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 25 December, 2020 15:13:02 
Subject: Late Collection: Order ID: 9615388121 Tracking ID: RP121420000828 

Hi Team, 

Problem Statement: Late Collection 

Case id - 1738638 

Order Date: Nov 18, 2020 

Order ID: 9615388121 

Tracking ID: RP121420000828 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on ​12/14/20 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis. 

Customer can be reached on +971528761089 

Your Friends 

The Support Team 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com