Subject: Re: Homcentre damaged item received /// 8217212049
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 16 Jan 2021 14:38:39 -0700 (MST)

Hi Team, 

Customer is threatening of complain , Please do the needful. 

Regards, 

Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, January 15, 2021 6:21:49 AM 
Subject: Re: Homcentre damaged item received /// 8217212049 

Hi Team, 

Customer is threatening of complain , Please do the needful. 

Regards, 

Shafeeque 

From: "Seeta Seeta" <[email-masked]> 
To: "wasim qureshi" <[email-masked]> 
Cc: "Karthik Thirumurthy" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "murugapandian mani" <[email-masked]>, "harshit luthra" <[email-masked]>, "tejinder singh" <[email-masked]> 
Sent: Wednesday, January 6, 2021 2:46:20 PM 
Subject: Re: Homcentre damaged item received /// 8217212049 

Hi Wasim, 

Greetings of the day. 

Can you please check the mentioned case and provide us the approval for the replacement. The customer is very angry and frustrated. 

Awaiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "tejinder singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Karthik Thirumurthy" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "murugapandian mani" <[email-masked]>, "harshit luthra" <[email-masked]> 
Sent: Sunday, 27 December, 2020 14:38:50 
Subject: RE: Homcentre damaged item received /// 8217212049 

Dear Team, 

As per the inspection team item not repairable. 

For replacement we need approval. 

Regards, 

Tejinder Singh. 

From: Seeta Seeta 
Sent: Friday, December 25, 2020 1:17 PM 
To: Karthik Thirumurthy <[email-masked]>; Tejinder Singh <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]> 
Subject: Re: Homcentre damaged item received /// 8217212049 

External email sender, please take precaution. 

Hi Team, 

The customer claims that he received the item in same condition, please let us know what can be done in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 24 December, 2020 15:24:12 
Subject: Re: Homcentre damaged item received /// 8217212049 

Hi Team, 

Customer claims that he did not use the item and he contacted us the 2nd day of delivery. 

Can you please advise to resolve the case. 

Regards, 

Shafeeque 

From: "Tejinder Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Karthik Thirumurthy" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Murugapandian Mani" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 3:51:49 PM 
Subject: RE: Homcentre damaged item received /// 8217212049 

Dear Team, 

Please find the attached photos for your reference. 

As per inspection team item damaged due to use only not quality issue. 

Regards, 

Tejinder Singh. 

From: Shakeeb Arsalan 
Sent: Monday, December 21, 2020 7:31 PM 
To: Karthik Thirumurthy < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Murugapandian Mani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Homcentre damaged item received /// 8217212049 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Karthik Thirumurthy" < [ mailto:[email-masked] | [email-masked] ] >, "tejinder singh" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "murugapandian mani" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 3:39:50 PM 
Subject: Re: Homcentre damaged item received /// 8217212049 

Hi Team, 

Please check the following issue and assist. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 19, 2020 2:48:33 PM 
Subject: Homcentre damaged item received /// 8217212049 

Hi Team, 

Problem Statement: ​Homcentre damaged item received 

Order Date : 24/11/2020 

Order ID: 8217212049 

Tracking ID: 15325428217212049 

Assistance Required: Damaged Item Relieved 

Issue Description: Customer emailed us informing that he received the item on 08/12/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 

Shafeeque 

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