Subject: Fwd: Refund Issue - 7415969485
From: Apoorv Joshi <[email-masked]>
To: saeedurrahman choudhary <[email-masked]>
Date: Sat, 16 Jan 2021 09:54:02 -0700 (MST)

Go ahead with refunding for this order as goodwill, if you dont get it, ask fauzan to do it for you and close the case 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, January 16, 2021 10:21:48 PM 
Subject: RE: Refund Issue - 7415969485 

As discussed not to prolong this case do goodwill and mention AWB 45445155081 in the notes. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, January 16, 2021 6:09 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; saeedurrahman choudhary <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Refund Issue - 7415969485 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 7415969485 

Customer has returned 4 items under this order but the tracking number assigned is showing invalid. Customer has shared the following collection reference: K27FF44, which when checking on aramex gives the following tracking number: 45445155081, according to this tracking items are delivered to our WH. As per oracle the items we received under this tracking are for order number: 7413887467. As per child ticket: #1933336, no action taken on it. 

Refund value is BHD 15.65 and customer insist that they already returned the items. 

Please look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "saeedurrahman choudhary" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 6, 2021 3:09:23 PM 
Subject: Late refund 

Hi Team, 

Problem Statement: Late refund 

Order Date: Nov 20, 2020 

Order ID: 7415969485 

RMA: 1000345712 

Tracking ID: 45445791904 

Old : RMAs : 1000195595 &1000237775 

Assistance Required: Need urgent Refund 

Issue Description: Customer is reporting the returns has been collected by the courier partner more than 15 days ago but the tracking is showing invalid tracking number and the refund has still not processed since the child ticket has been created. 

Please check and process the refund. 

Thank you for your help 

Regards, 

Saeedurrahman 

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