Subject: RE: Return confirmation check// 6256291717, 6252054696, 6253188019.
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Sat, 16 Jan 2021 16:48:01 +0000

As discussed, please get it processed not to prolong the case from December.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 16, 2021 4:52 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Return confirmation check// 6256291717, 6252054696, 6253188019.

External email sender, please take precaution.
Hi Team,

Please assist on the below case. As per customer they have returned items for the following orders:
6252054696, 6253188019, 6256291717 under a single tracking number: RP1212200001810. As per oracle there is no unexpected or extra quantity received for this tracking. As per WH under child ticket: 1947668 they only received 4 items which are processed for the RMA: 1000332810.

The RMA which are not processed are 1000362432, 1000362892, 1000362885. Items returned order wise which are not yet refunded are:
Order: 6256291717
Items:
161702183 - - Iconic Paisley Jumpsuit with Bishop Sleeves and Tie Ups
161671962 - - Plain Jumpsuit with Long Sleeves and Tie Ups
161978289 - - Floral Printed Midi Asymmetric Dress with Bishop Sleeves and Tie Ups
161704958 - - Iconic Plain Top with Necktie and Flounce Sleeves
Refund Value: SAR 202.5

Order: 6253188019
162353082 - - Woven Plain Shirt with Spread Collar and Long Sleeves
163093439 - - Frayed Hem Skinny Jeans with Belt Loops
162049315 - - Baggit Colourblock Tote Bag and Chain Detail
161522490 - - Patterned Sleeveless Waterfall Shrug with Tassels
Refund Value: SAR 185.5

Order: 6252054696
161715795 - - Plain Longline Coat with Notched Lapel and Tie Ups
159925158 - - Full Length Textured Jeggings with Pocket Detail
Refund value: SAR 81.29

Customer has a total number of 4 completed orders with us and is shopping with  us since Dec 2020. Customer has no previous/similar complaints.

Please look into this and advise further. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 10, 2021 9:32:29 AM
Subject: Return confirmation check// 6256291717, 6252054696, 6253188019.

Hi Team,

Problem Statement: Return Confirmation.

Order ID: 6252054696        AWB: RP1221200002159       RMA: 1000362892
Order ID: 6253188019        AWBs: RP1212200001810, RP1221200002151       RMAs: 1000332810, 1000362885
Order ID: 6256291717        AWB: RP1221200001834       RMA: 1000362432

Issue Description: With reference to the above orders detail, the customer has created return requests in three different orders and claimed she has returned all the items under the tracking ID# RP1212200001810.

Please check on this issue and assist us to resolve it.

Thank you for your help.

Regards,
Algaily.

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