Subject: RE: Late C&C// 9618395802
From: Jessie Caparas <[email-masked]>
To: CP WTC <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shivraj Singh <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 16 Jan 2021 10:15:28 +0000

@CP WTC<mailto:[email-masked]>

Will check with tech if they can mark it as not picked.

WH team is not providing us with the manifest – it seems lost.

REQ0203514

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: CP WTC <[email-masked]>
Sent: Sunday, January 10, 2021 6:04 PM
To: Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Shivraj Singh <[email-masked]>
Subject: Re: Late C&C// 9618395802

Dear Team,

Good Day!
Please be informed that the order number 9618395802/- we haven't received the order here in CP WTC, but the status in our Sahal is "Sent to Store", kindly advise how to rectify the issue since physical items are not in the store.

THANKS & REGARDS,

Shiena

CENTREPOINT WTC.

STORE CODE: 21459

CUG: 0564149501

CUG: 0552131204

CUG: 0552131907

________________________________
From: Splash Wtc <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 10, 2021 4:30 PM
To: CP WTC <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C// 9618395802

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 10, 2021 3:45 PM
To: Splash Wtc <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late C&C// 9618395802

External email sender, please take precaution.

Hi Team,

Order ID: 9618395802

Store code: Splash - 21459

Order placed on Nov 28, 2020 and the status is still ready to ship. Kindly advise on priority if this order is available at the store physically. If so, please mark this order as Not picked and proceed with RTS. If not at store, please mark this lost in transit and refund the customer.

Thank you for help!

Regards,

Apoorv

________________________________

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Late C&C// 9618395802

 Hi Team,

Problem Statement:  What is the issue (Late Shipping) C&C.

Order Date : 28-Nov-2020

Order ID: 9618395802

Tracking ID: 961839580299990001

Store code: Splash21459

Assistance Required: Need cancel the order.

Issue Description: THe customer placed order on 28-Nov-2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.

The customer is now chasing us for the cancellation and refund.

​

Regards,

Algaily

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