Subject: RE: incomplete order #9623471013
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>
Date: Fri, 15 Jan 2021 17:11:40 +0000

@Apoorv Joshi<mailto:[email-masked]>

Raised to tech INC0955376

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 15, 2021 8:37 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Samer Salmeh <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: incomplete order #9623471013

External email sender, please take precaution.
Hi Team,

Please assist in cancellation of the following items as not shipped under consignment: 162489559 - 162112947

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 3, 2021 3:18:09 PM
Subject: incomplete order #9623471013

Hi Team,

Problem Statement: incomplete order

Order Date :Dec 21, 2020
Order number: 9623471013
Child Ticket: 1928103
Item ID: 162489559 - 162112947
Store code:Centrepoint21006
Tracking ID:100285575

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received two items, Under the consignment details we can see that only two items have been shipped/Delivered from our side.

 The item; 162489559 - 162112947, not shipped.

As per WH: Regarding this order we dont have any update in the system . The order may be cancelled or not belongs to Conloc.

The make one item 162112947  out of stouk and processed the refund.

The item: 162489559 not shipped and not refunded.

Kindly chick and do the needful.

Regards,
Samer

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