Subject: RE: Refund Not Processed// 6220237112
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Fri, 15 Jan 2021 11:01:21 +0000

Go ahead

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 15, 2021 2:49 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not Processed// 6220237112

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 11:35:30 AM
Subject: Re: Refund Not Processed// 6220237112

Hi Team,

With reference to the order number: 6220237112

Customer returned the following item: 162087315 - - Adidas Running Shoes with Hook and Loop Closure. This is showing collected under collection reference: I070118. Please find attached screenshot for the same. We raised child ticket for the same under #1684117 to check whether we have received the items at WH but no action on the same. Also, BI publisher is not showing the item is received at WH.

Kindly assist in looking into this case as the refund amount is SAR 119.17 and the case is pending since Nov, 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed// 6220237112

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 31-Aug-2020
Order ID: ​6220237112
Return Tracking ID: ​46176468133;I070118
Assistance Required: To process the refund.

Issue Description: The customer raised a return request for one item that has been collected when we check the collection reference at the courier website but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 24146269 so that the refund will be processed asap.

Regards,
Algaily

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