Subject: RE: missing item-9617866573
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Date: Fri, 15 Jan 2021 09:49:18 +0000

Go ahead

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 15, 2021 12:42 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; KISHAN SINGH <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: missing item-9617866573

External email sender, please take precaution.
Hi Jessie,

Please assist in getting a refund approval on the below. Customer reported not receiving the following item in this order: 159497018. As per wh under child ticket:1839683 they have mentioned all the items are shipped from our end. As per Courier they have delivered what they received.

Item refund value is AED 227, concept is Babyshop. Customer is shopping with us since Aug 2020 and have 4 completed orders. Customer has no similar/previous cases.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "KISHAN SINGH" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 3:54:54 PM
Subject: missing item-9617866573

Hi Team,

Problem Statement: Item missing-159497018 - - Giggles Solex Baby Buggy-AED257
Order Date :  Nov 26, 2020
Order ID:9617866573
Tracking ID:46044570821
Assistance Required: Proof of delivery

Issue Description: Team customer is complaining that he received only one item by the courier team end  hence we request to you kindly share the proof of delivery with us, but they didn't share with us and asked for id proof courier denied for same. Hnece approve the refund for this item.

Your friends,
The Support Team

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