Subject: 1500000240137771 / SR# 1-68955056529 - REL-133373
From: Thiyagarajan Arumugam <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mais Salah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shukran Happiness <[email-masked]>
Date: Thu, 14 Jan 2021 12:14:50 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> & @Escalations Dxbteam<mailto:[email-masked]> - Can you please check below Homecenter customer concern? @Mais Salah<mailto:[email-masked]> going forward if you get any ecomm complaints please send email.

Lets not follow-up only with JIRA.

order number: 1527344630
store: home centre

member ordered with the amount of 50 OMR so it should be a free delivery as it is above 25 OMR. However, when she received her order they requested an extra 7.800 OMR as a delivery fee and they charged 7.900 OMR as they did not have change. Noting that on the invoice it is mentioned that it is a free delivery

member tried to call the customer service for home centre multiple times but no one answered

Thanks

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