Subject: New Reply Received - DXB Call Back & NDR & Password Reset
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 11:57:00 +0000

Hi Apoorv Joshi,  The customer has responded to the ticket.  DXB Call Back & NDR & Password Reset  Ticket comment <div dir="auto">Thank you, appreciate the update </div>
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<div>On Thu, Jan 14, 2021, 12:45 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Fatima,<br>
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<div dir="ltr">Thank you for your patience.</div>
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<div dir="ltr">We sincerely apologize for the delay in getting back to you however, we have heard back from our team at this time and have been advised that they have tried initiating the refund multiple times but we were getting an error the refund was getting rejected. Our team have at this time forwarded a letter to your bank directly to manually transfer the amount.</div>
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<div dir="ltr">Once the amount has been transferred we will update you on the same asap.</div>
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<div dir="ltr">We appreciate your continued patience and understanding.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1844946