Subject: Re: Wrong return shipment reached the warehouse RP1201200006185
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: BM Olm Dammam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Srishty Lsm <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 13 Jan 2021 05:13:46 -0700 (MST)

Hi Team, 

Kindly assist on the below case, courier partner mistakenly collected the wrong package from the reception. Customer is asking to return the wrong collected box back to the address it was collected from, the details that customer has provided are as below: 

Hadeel Salem 
Box is of : Namshi 
Pick up by Abdullah 
053 932 6495 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "BM Olm Dammam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Srishty Lsm" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 8 December, 2020 11:35:19 
Subject: Re: Wrong return shipment reached the warehouse RP1201200006185 

Hi Team, 

Please check on the issue below and return the shipment to the customer as you have collected wrong shipment. 

Kindly do the needful. 

Regards 
Shakeeb 

From: "Srishty Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 8, 2020 10:30:23 AM 
Subject: Wrong return shippment reached the warehouse 

Hi Team, 

Order No: 6248598190 
Order Date: 28 Nov, 2020 
Tracking id: RP1201200006185 

The courier team has picked up the wrong return order from the reception and the current status is "RVP delivered". The customer is claiming that the order is of another resident and needs to be returned back. 

The details of the collected item is: 
Hadeel Salem 
Box : Namshi 
Pick up by Abdullah 
053 932 6495 

Kindly advice for the same. 

Regards, 
Srishty