Subject: Re: NDR NOT REFUNDED
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Akshay Berry <[email-masked]>, egywh admin <[email-masked]>, Ahmed Yousry <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ishan Ahuja <[email-masked]>
Date: Tue, 12 Jan 2021 10:55:53 -0700 (MST)

Hi Team, 

Please advise on the below case, still receiving no update from the concerned regarding this and also we are unable to locate the following order number on hybris anymore: 2000451421 

Case ending since Nov 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "egywh admin" <[email-masked]>, "Ahmed Yousry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ishan Ahuja" <[email-masked]> 
Sent: Thursday, 31 December, 2020 13:15:06 
Subject: Re: NDR NOT REFUNDED 

Hi Akshay, 

Kindly advise if there is any update on the below, customer is still chasing for an update. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "egywh admin" <[email-masked]>, "Ahmed Yousry" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ishan Ahuja" <[email-masked]> 
Sent: Sunday, December 20, 2020 9:56:21 PM 
Subject: RE: NDR NOT REFUNDED 

[ mailto:[email-masked] | @EGYWH ADMIN ] [ mailto:[email-masked] | 
@Ahmed Yousry Ibrahim Hussien ] Any update on this as customer keeps chasing for the refund. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, December 20, 2020 4:12 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; EGYWH ADMIN <[email-masked]>; Ahmed Yousry Ibrahim Hussien <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ishan Ahuja <[email-masked]> 
Subject: Re: NDR NOT REFUNDED 
Importance: High 

External email sender, please take precaution. 

Hi Akshay, 

Can you please check and let us know if there is any update in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "egywh admin" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmed Yousry Ibrahim Hussien" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 8 December, 2020 15:30:06 
Subject: RE: NDR NOT REFUNDED 

[ mailto:[email-masked] | @EGYWH ADMIN ] [ mailto:[email-masked] | 
@Ahmed Yousry Ibrahim Hussien ] Please confirm if the shipment has been returned in the WH by Aramex. 

AWB – 43822735191 / 43823172120 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 2:13 PM 
To: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ezzaldeen Mahyoub < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: NDR NOT REFUNDED 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly check. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, December 4, 2020 1:15 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ezzaldeen Mahyoub < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: NDR NOT REFUNDED 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number, 2000451421 the order status is showing Delivered. However, as per the tracking ID 43822735191 the order status is showing returned to shipper. 

The customer is also claiming that he has not received the order, so requesting you to kindly assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 2:56:39 PM 
Subject: NDR NOT REFUNDED 

Hi Team, 

With reference to order no 2000451421 

Tracking ID 43822735191 

The order marked as DELIVERED but in aramex website it is mark as Shipment returned to shipper kindly marked the order as NDR and initiate the refund . 

Regards 

Ezzaldeen 

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