Subject: Undeliverable: Re: Product inquiry - 1876128
From: <[email-masked]>
To: <[email-masked]>
Date: Sat, 9 Jan 2021 15:39:28 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
surender.singh wasn't found at landmarkgroup.com.
apoorv  Office 365      surender.singh
Action Required                 Recipient
Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:

  *   Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  *   Contact the recipient (by phone, for example) to check that the address exists and is correct.
  *   The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  *   Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>, and then send the message again. Retype the entire recipient address before selecting Send.

If the problem continues, forward this message to your email admin. If you're an email admin, refer to the More Info for Email Admins section below.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=525921>.
________________________________

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit).

Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365<https://go.microsoft.com/fwlink/?LinkId=532972>.

Original Message Details
Created Date:   1/9/2021 3:39:24 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: Product inquiry - 1876128

Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient [email-masked] not found by SMTP address lookup
DSN generated by:       AM0PR09MB2386.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       1/9/2021
3:39:24 PM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       1/9/2021
3:39:24 PM      mail.lsmindia.com       localhost       ESMTP   *
3       1/9/2021
3:39:24 PM      localhost       mail.lsmindia.com       ESMTP   *
4       1/9/2021
3:39:24 PM      mail.lsmindia.com       localhost       ESMTP   *
5       1/9/2021
3:39:25 PM      localhost       mail.lsmindia.com       ESMTP   1 sec
6       1/9/2021
3:39:26 PM      mail.lsmindia.com       DB5EUR03FT024.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       1/9/2021
3:39:27 PM      DB5EUR03FT024.eop-EUR03.prod.protection.outlook.com     DB6PR0601CA0038.outlook.office365.com   Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       1/9/2021
3:39:27 PM      DB6PR0601CA0038.eurprd06.prod.outlook.com       AM0PR09MB2386.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Sat, 9 Jan 2021 08:39:24 -0700 (MST)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
CC: Shakeeb Arsalan <[email-masked]>,
        surender singh <[email-masked]>,
        Seeta Seeta <[email-masked]>,
        "Fauzan Ahmad, Musalman" <[email-masked]>,
        Mohd Imran <[email-masked]>,
        Jessie Caparas <[email-masked]>,
        malik ismail <[email-masked]>,
        Akshay Berry <[email-masked]>,
        Mohammad Shafeeque <[email-masked]>,
        sachin maheshwari <[email-masked]>
Subject: Re: Product inquiry - 1876128

Subject: Re: Product inquiry - 1876128
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, surender singh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Mohammad Shafeeque <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Sat, 9 Jan 2021 08:39:24 -0700 (MST)

Hi Team,

Please assist on the below, email to Surender Singh is getting bounced.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "surender singh" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "sachin maheshwari" <[email-masked]>
Sent: Saturday, 9 January, 2021 16:50:34
Subject: Re: Product inquiry - 1876128

Hi Surender,

Hope you are doing well.

Please assist to get the details for the below items. Customer wish to know the dimension of them both:

1-Marvel Spider-Man Print Travel Bag - https://www.babyshopstores.com/ae/en/Baby-and-Moms/Toys/Novelties-and-Collectibles/BABYSHOP-Marvel-Spider-Man-Print-Travel-Bag/p/162439284
2-Disney Frozen 2 Print Travel Bag - https://www.babyshopstores.com/ae/en/Baby-and-Moms/Toys/Novelties-and-Collectibles/BABYSHOP-Disney-Frozen-2-Print-Travel-Bag/p/162439283

Thank you for your help!

Regards,
Apoorv
​
________________________________
From: "MUBASHER" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Saturday, 2 January, 2021 12:14:22
Subject: Re: Product inquiry - Babyshop

Hi Team
​
Product Information

A customer is asking for the dimensions of the following items:

1-Marvel Spider-Man Print Travel Bag
2-Disney Frozen 2 Print Travel Bag
​
Kindly check and inform us.
​
Regards,
Mubasher.

Ticket no 1876128

________________________________
From: "MUBASHER ABDELRHMAN. HAMED" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Sent: Saturday, 2 January, 2021 11:58:24
Subject: Product inquiry - Babyshop

Hi Team,

Customer wants to know information regarding 2 products, i contacted the babyshop product inquiry team but there was no response.

Attached the snap of the sent email.

Kindly check and do the needful.

Regards.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com