Subject: Re: Refund approval
From: Apoorv Joshi <[email-masked]>
To: Fatma Maher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 9 Jan 2021 04:05:33 -0700 (MST)

Hi Fatma, 

refunded, please respond to the customer and close the case. 

Thanks and regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 9 January, 2021 16:23:45 
Subject: Refund approval 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1930618 
Child Ticket:1955000 
Order Date: Nov 24, 2020 
Order ID: 6246479323 
Tracking ID: 46383759236 
Total Price: SAR 837.20 
Issue Description: Customer received the order and found that one item was missing. 

The Item: 
162173796 - - Kappa Girls’ Slip-On Walking Shoes, refund value: 

Case history: The customer has placed the order with a total of 17 items. As per our consignment we can see that all the items have been shipped however, the customer is complaining that one of the items were missing and not received. The issue was forwarded to the warehouse and as per them all the items have been shipped. 

Customer's history: The customer has contacted for the first time regarding this complaint. This is the first order placed by the customer. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fatma